Your Rights as a Person Served
Client Rights and Responsibilities
- To have informed consent and expression of choice regarding: service delivery, release of information, concurrent services, and the composition of the service delivery team.
- To refuse certain treatment or medicine unless required by law to receive it.
- To receive care that respects personal dignity, cultural and personal values, beliefs, and privacy.
- To receive treatment based on individual characteristics, needs, abilities, and preferences regardless of your race, religion, gender, sexual orientation, ethnicity, age, or disability.
- To have information about your treatment kept confidential with the limits of the law. This includes what is said to staff members and what is recorded in your medical record.
- To receive care that is needed, if available.
- To know the name and qualifications of the staff member(s) who are helping.
- To know why treatment is changed from one staff person to another.
- To know why a referral to a new program is made.
- To understand why a referral away from Arisa Health is needed.
- To access your health record and pertinent health information in sufficient time to facilitate your decision making.
- To request an amendment to your health information.
- To obtain information on disclosures of your health information.
- To be told about:
- Treatment and any rules that must be followed, including privacy rights, use of crisis procedures, seclusion, restraint, special treatment interventions, and/or restrictions of rights (and reinstatement of those rights).
- Discharge plans.
- Treatment choices when they are available.
- Risks and benefits of the treatment that seems best.
- Risks, benefits, and side effects of medicine.
- When a law requires a staff member to recommend treatment that is not requested or wanted.
- Professional standards that require changes in the treatment plan.
- The cost of treatment and if there are other ways to pay for treatment.
- Service limits.
- To have information presented in way that is clear and understandable to you. This includes translation services as necessary and communication needs of those with vision, speech, hearing, language, and cognitive impairments.
- To help decide what treatment is needed. For clients under the age of 18, a family member or legal guardian will be asked to help.
- To be informed if treatment is tape recorded, videotaped, or observed.
- To give or withhold written consent if treatment is recorded.
- To have the right to ask for a second opinion at your own expense.
- To have a surrogate decision-maker involved in your care decisions.
- To ask for treatment plan review by staff members of Arisa Health.
- To be involved in research if you want to participate; and agree in writing to participate after you have been told about the research. You will be told about possible risks and benefits. Adherence to research guidelines and ethics will be followed. You have the right to refuse to take part. If you do not participate, it will not change your ability to get treatment from Arisa Health.
- To review rules and regulations of Arisa Health.To ask for help with referrals.
- To be informed about outcomes of care and serious unanticipated events.
- To be free from psychological, physical, sexual and verbal abuse, neglect, and exploitation (including financial), harassment, coercion, and/or intimidation.
- To be free from retaliation and humiliation.
- To access or referral to legal entities for appropriate representation, self-help support services, protective and advocacy services.
- To exercise citizenship privileges including arrangements to vote (foster and residential care).
- To an investigation and resolution of alleged infringement of rights.
- If you have a concern or complaint that cannot be resolved at the level of care you are in, please contact the client advocate in your area.
- Taking an active role in the outcome of your care. This is done in part by providing, to the best of the your ability, accurate and complete information about present complaints, past illnesses, hospitalizations, medications and other matters relating to psychiatric health; reporting unexpected changes in your condition to the responsible practitioner; reporting whether you comprehend a contemplated course of action and what is expected; actively developing and participating in your plan of care; and complying with use of medication as prescribed.
- Participate in the development of and follow agreed upon treatment plan.
- Keeping appointments and notifying the responsible practitioner when you are unable to do so.
- Assuring that the financial obligations of care are fulfilled as promptly as possible.
- Following applicable policies affecting your care and conduct.
- Being considerate of the rights of others and for assisting in the control of noise, smoking, and number of visitors.
- Being respectful of the property of other persons and of Arisa Health.
Refusing or not following approved treatment may result in a notice to terminate the relationship between the client and the client’s treatment team.
We care about you no matter:
- What your race or religion is.
- If you are a boy or girl.
- Where you were born.
- What you can or cannot do.
- What you look like.
- Whether your family has a little money or a lot of money.
- To tell you the truth.
- To answer your questions.
- To listen to you and your family.
You may talk about:
- When you feel afraid.
- When you feel angry.
- When you feel sad.
- When you feel happy.
- However you feel.
We won’t tell other people what you say unless:
- You are in danger.
- Someone else is in danger.
- We tell you first.
We will always try to explain things in a way you can understand.
We care about you no matter:
- What your race or religion is
- If you are a boy or girl
- Where you were born
- What you can or cannot do
- What you look like
- Whether your family has a little money or a lot of money
We promise that we will:
- Be honest with you and answer your questions as soon as possible
- Listen to you and your family
- Work with you and your parents as a team
- Ask you to help us decide the best way to help you
- Talk to you about your plan of care before you are treated, while you are treated and after you are treated
- Ask you about any pain you are feeling
You may talk freely with the therapists and doctors working with you:
- What you say will not be told to others unless it is important to your care and safety. If we are going to tell someone else, we will tell you first.
- It is ok to tell us what you want or do not want
- It is ok to tell us if you are afraid, angry, lonely or sad.
- It is ok to laugh, cry, or to be quiet
We will tell you:
- Who we are
- What we do
- Why you are here
- What we think will help you and your family
- How we think things may feel to you
We will try to explain all these things in a way you can understand
- If we ask you to be part of an experiment or research, you can say yes or no and we will still give you care.
- If you wish to refuse our plan of care, we will discuss this with you and your parents.
- If you think we have not kept our promises, tell your therapist or the program coordinator so we can work together to solve the problem.
- If you tell us you are sad or angry about a broken promise, we will still give you good care.
- If you are still unhappy, please call our consumer advocate at 479-750-2020. The consumer advocate is someone who helps all clients and families solve problems.
In addition to your Client Rights and Responsibilities, specific rights exist for clients seeking substance use treatment.
- To be fully informed, as evidenced by a client’s written acknowledgment, of the rights, responsibilities, rules and regulations that apply to the client's conduct and the consequences of non-compliance;
- To the receipt of adequate and humane services, regardless of sources of financial support
- To the receipt of services within the least restrictive environment possible
- To receive an assessment that is used to develop an individual comprehensive treatment plan;
- To participate in the planning of his/her treatment plan and to treatment based on same
- To a periodic staff review of the your treatment plan;
- To access or amend their individual client record in accordance with the HIPAA laws
- To an adequate number of competent, qualified and experienced professional clinical staff to implement and supervise the treatment plan;
- To be informed of treatment alternatives or alternative modalities;
- To be encouraged and assisted throughout treatment to understand and exercise his/her rights as a client and a citizen, including
- The right to report any cases of suspected abuse, neglect, exploitation of clients being served in the program, in accordance with applicable State law and abuse reporting procedures;
- The right to a grievance and appeal process;
- The right to recommend changes in policies and services;
- To be informed regarding the financial aspects of treatment, including the consequences of nonpayment of required fees
- To be informed of the extent to and limits of confidentiality, including the use of identifying information for central registry and/or program evaluation purposes
- To receive a copy of consent for a release of confidential information after the form is signed by you.
- To not be used for the solicitation of funds or other contributions by the program
- To communicate with family and significant others outside the program including:
- To conduct private telephone conversations with family and significant others, unless otherwise justified in the client’s case record and explained to the client;
- To send and receive mail in uncensored condition. Mail may be inspected in the presence of a staff member.
- To be informed if visitors are expected at the program;
- To appeal treatment decisions made by staff in accordance with the programs grievance policy